Debt Recovery Customer Executive

  • Location

    Maidstone, United Kingdom

  • Sector:


  • Job type:


  • Contact:

    Leilani Reader

  • Job ref:


  • Consultant:

    Leilani Reader

Debt Recovery Customer Executive, £19,000 per annum, Maidstone, Kent

A leading law firm of choice in the South East, who pride themselves on delivering quality and value to clients through continuous innovation, robust management practice and a commitment to excellence is looking to add to their Collections and Recoveries team. This is a great opportunity for someone who is looking for their first professional job from school, college or university. It would also suit someone who is looking for a career change, perhaps from a retail background. The firm will ensure that a robust learning and development plan is put into place for the Debt Recovery Customer Executive, to ensure you are able to deliver outstanding client services and add value to the team, as well as the opportunity to earn a very competitive performance related bonus.

About the role

You will be joining a friendly but hardworking team who apply a ‘can do’ approach to their daily work. They operate a service between 8am and 6pm, Monday to Friday. Therefore, you will be required to follow a shift pattern of 8am to 4pm and 10am to 6pm on alternate weeks. This is an interesting but demanding role and your main responsibilities will include:

  • Taking ownership and responsibility of debt recovery cases
  • Research and analyse cases in order to decide the best course of action
  • Produce and check outgoing letters and documents
  • Undertake telephone collections
  • Engage with debtors to find constructive solutions
  • Deliver tangible results within agree timeframes
  • Adhere to regulatory requirements to ensure that collections are maximised but within compliant framework
  • Actively contribute to team and routine case review meetings

What they are looking for

  • This role would suit someone who is looking for a career change, perhaps from a retail background, or someone looking for their first professional job from school, college or university
  • To demonstrate minimum academic achievements of at least 5 GCSEs at A*- C grades
  • Excellent communication skills, as a large part of the day will be spent on the telephone
  • Flexible attitude towards resolving problems to a successful conclusion
  • Great eye for detail

What they can offer

  • Possibility of earning up to £9,000 per annum from a performance related bonus scheme
  • Up to 26 days annual holiday
  • Company pension
  • Life Assurance
  • Private medical insurance
  • Income replacement scheme
  • Perkbox staff discounts
  • Social events

If you would like to learn more about this Debt Recovery Customer Executive or other legal support jobs in the market then contact Matthew Heard at matthew@lrlegal.co.uk or call for a confidential discussion on 02084642565 or 07887523228