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Leilani Reader
Permanent | Salary: £25000
Case Assessor

Case Assessor, £25,000 Hertfordshire/Remote Working Our client has provided specialist insurance products for the private rented property sector for over 20 years. They are now participating in the Property Redress Scheme and are now in the market for a case assessor to assist with the scheme . The Role The Property Redress Scheme...

Case Assessor

Case Assessor, £25,000 Hertfordshire/Remote Working

Our client has provided specialist insurance products for the private rented property sector for over 20 years. They are now participating in the Property Redress Scheme and are now in the market for a case assessor to assist with the scheme.

The Role

The Property Redress Scheme is a government authorised consumer redress scheme for:
• Estate Agents (sales)
• Letting Agents (lettings)
• Property Management Agents (residential leasehold management)
• Property Professionals
 

  • Receiving and handling a reasonable number of complaints ensuring all KPIs and timescales
    are followed.
  • To work towards achieving successful early resolution in respect of an agreed
    number of complaints.
  • Administering the process of collecting and collating complaint evidence and entry level
    complaint fees, ensuring that the correct procedures are followed within the required
    timescales.
  • Providing updates to complainants and members regarding the status of the complaint and
    maintaining regular contact throughout the duration of a complaint.
  • Providing complaint advice to Members and Complainants over the telephone and by email.
    This will include liaising with Letting and Estate Agents, Landlords, Tenants, Leasehold
    management companies and other Property professionals.
  • Working with the Case Officers in escalating and investigating requests for reviews of
    decisions, as well as responding to complaints against the Scheme.

Who are you?

  • Experience in the property sector especially the private rented sector is desirable, as well as a basic understanding of the insurance or financial services industry.
  • Previous work experience relating to complaint or claims handling within a property, legal or customer service environment.
  • Excellent customer service skills with an excellent telephone manner and the ability to communicate clearly and precisely (following training)
  • Good knowledge of Microsoft office packages including Word, Excel & PowerPoint.
  • Excellent attention to detail ensuring that high standards of quality are consistently maintained
  • Ability to work within a team environment and to co-operate with team members thereby building effective working relationships

If you would like to learn more about this opportunity contact Leilani Reader at leilani@lrlegal.co.uk or call for a confidential discussion on 02084642511 (office hours) or 07974429861 (out of office hours).

 

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